Privacy Policy

Keeping your data safe

Your privacy is foundational to everything we build at Traximal AI. We believe in transparency, minimal data collection, and giving you full control over your information.

We designed our products with privacy at the core. Your data is yours — we collect only what's necessary to provide our services, and we never sell it.

Encrypted by Default

All data transmitted between your devices and our services is encrypted using industry-standard TLS encryption. Data at rest is encrypted with AES-256.

Minimal Collection

We collect only the data necessary to provide and improve our services. We don't track you across the web or build advertising profiles.

You Own Your Data

You can export or delete your data at any time. When you delete your account, all associated data is permanently removed within 30 days.

Secure Infrastructure

Our infrastructure is hosted on leading cloud providers with SOC 2 compliant data centers, regular security audits, and isolated environments.

No Data Selling

We never sell, rent, or trade your personal information to third parties. Your data is not used for advertising purposes.

Transparent Practices

We are upfront about what data we collect and why. This policy is written in plain language so you can understand exactly how your data is handled.

Information We Collect

Account Information

When you create a Traximal AI account, we collect your name, email address, and authentication credentials. If you sign up through a third-party provider (such as Google), we receive basic profile information from that provider.

CloudClaw Usage Data

When you use CloudClaw to deploy AI agents, we collect information necessary to operate the service, including:

  • Agent configuration and deployment settings
  • Infrastructure usage metrics (compute, memory, network)
  • Deployment logs and error reports
  • Billing and payment information (processed securely by Stripe)

We do not access or store the content processed by your deployed AI agents. Your agent inputs and outputs remain private to you.

How We Use Your Data

We use collected information exclusively to:

  • Provide, operate, and maintain our services
  • Process your transactions and send related communications
  • Improve and personalize your experience on CloudClaw
  • Send product updates and announcements (you can opt out at any time)
  • Detect, prevent, and address security issues or abuse
  • Comply with legal obligations

We do not use your data for advertising, and we do not build user profiles for ad targeting.

Data Sharing & Third Parties

Traximal AI does not sell your personal data. We share information only in these limited circumstances:

  • Service providers: We work with trusted third-party providers (cloud hosting, payment processing, analytics) who are contractually bound to protect your data and use it only for the services they provide to us.
  • AI model providers: When CloudClaw deploys agents that use third-party AI models (such as OpenAI or Anthropic), API calls are made directly from your deployed infrastructure. We do not intercept or store the content of these calls.
  • Legal requirements: We may disclose information if required by law, subpoena, or valid legal process.

Data Retention & Deletion

We retain your data only as long as necessary to provide our services or as required by law.

  • Account data: Retained while your account is active. Deleted within 30 days of account closure.
  • Deployment logs: CloudClaw deployment logs are retained for 90 days for debugging purposes, then permanently deleted.

You can request deletion of all your data at any time by emailing privacy@traximal.com.

Security Measures

We implement industry-standard security practices to protect your data:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • Isolated compute environments for CloudClaw agent deployments
  • Regular security audits and penetration testing
  • Role-based access controls for internal systems
  • Automated vulnerability scanning and dependency monitoring

Your Rights

You have full control over your data. You can:

  • Access all personal data we hold about you
  • Export your data in a portable format
  • Correct any inaccurate personal information
  • Delete your account and all associated data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@traximal.com.

Cookies & Analytics

We use minimal, essential cookies to operate our services (such as authentication tokens). We may use privacy-respecting analytics (without personal identifiers) to understand how our products are used and to improve them.

We do not use third-party advertising cookies or tracking pixels.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you via email or through our products. The effective date at the top of this page will always reflect the latest revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us:

Traximal AI

Email: privacy@traximal.com

Website: traximal.com

Effective Date: February 17, 2026 · Last Updated: February 17, 2026